DELIVERY & RETURN
Orders will usually be shipped within one to two weeks of receipt of payment as each transaction is made to order. As I am the only one working on production customers are thanked in advance for their patience and understanding.
If you want to purchase the product for your partner, special occasion or a specific date please contact either one of us before your purchase. This is to help us ensure you won’t be disappointed. We are happy to discuss with you directly to see if we are able to meet your specific date. It is always best to and we recommend for you to purchase within a good advance to give us enough time. These products are bespoke and made specific to order. We take great care to give you a product you will love and enjoy
Additional cost may be applied by the shipping in non-European countries, these charges are payable by the customer.
Returns & Refunds
Refunds will be accepted where:
1) Goods have been damaged during delivery
2) Within 14 days if you are not satisfied with the product
You will be entitled to a full refund or the item can be exchanged.
Refund will not be accepted where:
1 ) The damage has been caused by yourself
2) After 14 days of receipt of delivery
3) Jockstraps cannot be returned once they have been used
Alterations are possible if you feel your purchase is too large or too small. Simple contact me, explain what needs altering and send the product back.
Our sizes are based on the UK Size Chart which covers sizes from Small to XXXL. If you require a specific size, please contact me and I will be happy to make your order to your measurements.
CARE & WASHING
I recommend that products are placed in an old pillowcase or mesh bag when washing to prevent damage to the metal rings and buckles and that they are acrylic washed at a low temperature (30°) and slow spin. To dry them place them flat on top of an old towel and turn once to ensure both sides dry evenly. Once your jock strap or harness is dry I recommend hanging it up.
Do NOT bleach or IRON your jock strap or harness.